303 S Church St
Hendersonville, NC 28792

Hear What You Have Been Missing!

Frequently Asked Questions

Q: Will my health insurance pay any of the costs?

A: Medicare will only pay for a hearing evaluation if your doctor provides a referral and determines it to be medically necessary. Medicare does not pay for routine hearing evaluations or for evaluations that are for the purpose of adjusting hearing aids.

Some private health care plans cover the cost of audiologic tests, hearing aid evaluations, and sometimes the hearing aids themselves. Check with your insurance provider to find out exactly what audiology services your policy covers.

Q: What if my insurance includes a hearing aid benefit?

A: Many of our patients have insurance that sends them through a “discount program” or offers hearing aids for a very low price. On the surface this seems great, but many times the “benefit” is misleading, ties you down to a particular brand, or doesn’t include the follow-up care that is necessary to ensure your success. Our office only works with reputable programs. Before making the decision to use a “discount” program marketed to you through your mailbox, email, or health insurance, please let our office review it with you to ensure that you get the most value and best service for your money.

Q: What forms of payment do you accept?

A: We accept cash, check, MasterCard, Visa, and Discover for all services and products. We also accept CareCredit, which is a flexible patient payment program specifically designed to cover healthcare expenses that makes it easy and affordable for you to receive the treatment and procedures you need. CareCredit can be used at over 45,000 practices nationwide.

Q: Do I need one or two instruments?

A: You and your audiologist will decide together whether you should obtain one or two hearing aids. If you have hearing loss in both ears (and most people with hearing loss do), wearing a hearing aid in each ear is very important! Binaural hearing has been shown to improve the effectiveness of listening. A pair of hearing aids also will help you locate where sounds are coming from more effectively. Using two hearing aids can also improve your understanding of speech in noisy environments, and can allow you to use less volume. Many users of binaural hearing aids report that sounds have a more natural quality and that it doesn’t take as much effort to listen.

Q: Will hearing aids eliminate all of my communication problems?

A: Your success with amplification depends on many factors. The severity, type, and configuration of your hearing loss, along with your word recognition ability are important factors. Your environment, personal motivation, and level of hearing aid technology also work into the equation. We will advise you regarding the best level of technology for your particular needs, and counsel you regarding other communication strategies and devices that can help improve communication. With good follow-up care, hearing and understanding speech in everyday situations should become less difficult.

Q: Should I buy aids online or through mail order?

A: Beware of online or mail order hearing aids. A customized fit can not be accomplished in this manner. Hearing aids are not “one size fits all”. The communication process depends on a thorough diagnostic evaluation, communication needs assessment, counseling, and rehabilitation. These services help ensure the proper instrument is chosen, provide quality care, and allow for ongoing questions and adjustments. Purchase price should only be a small consideration when pursuing amplification. The services and expertise provided by an audiologist help ensure lifelong communication success.

Q: Will wearing a hearing aid make my hearing worse?

A: No. In fact, using amplification for your hearing problem as soon as you notice it will keep your listening skills sharper than if you waited until your hearing got worse. Also, all hearing aids have maximum output values to ensure that they don't get loud enough to cause damage.

Q: Do you offer a trial period?

A: We offer a generous 45day trial period. In special cases we can request an extension from the manufacturer.

Q: Is there a fee if I return my hearing aids?

A: We work very hard to ensure that anyone fit with hearing aids through our office is completely satisfied. However, in the rare instance that we must return a hearing aid, there will be a $200 non-refundable fee assessed to cover shipping expenses and for our time. If we needed to make custom molds, those would be non-refundable. However, if we order another hearing instrument for you, the fee is waived and we will apply the total amount of the initial hearing aid toward the new order.